Given the complexity of integration with third-party platforms, it has become much more efficient to consolidate information into one or more standard focused forms in order that Converging Systems' engineers can quickly and more thoroughly understand your setup and therefore offer the best type of support possible. We understand that you may have become accustomed to immediate telephone support, but given the complexity of integration and support issues, we feel you will find this new procedure will be quite useful. We ask you to review the various Case Support Types below and initiate the applicabel Case Type ticket by clicking on the applicable Case Type that you feel solves initially basic issues before more advancd topics are attacked.
As an example, if your particular incident involes no (e-Node gateway) connectivity (Type 1 Case Issues) as well as no light control (Type 2 Case Issues), it is prudent to first resolve Type 1 Case Issues to determine if that step seamlessly resolves Type 2 issues. Accordingly, we suggest that you initiate a Type 1 Case (ticket) initially here, so that the basic system can be made operational. Then, and only then, if Type 2 Case Issues still remain (after those Type 1 issues are resolved), Converging Systems may ask you to subsequently initiate a Type 2 Case ticket below.
