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Frequently Asked Questions- LED Lighting Control

 

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 ILC-100

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Q.1001 Should on the on-board LED on the ILC-100 illuminate when the device is powered?

A. Yes, when the device is powered correctly, the on-board amber LED will illuminate. The LED will blink if the controller is being programmed or being reset to factory defaults. And only in the case of device reprogramming when the ICL-100 is powered up with the Discovery Button first depressed and then released, is the only situation where the on-board amber LED will turn off. After the unit is reprogrammed and re=powered, the amber LED will remain on. If the unit is re-powered and the amber LED either does not illuminate or flashes there may be a problem with your ILC-100. Try to reset the device (see separate instructions on the factory reset). If this does not solve the problem, check the polarity of the DC power in connection or try to replace the power supply with a known good supply.

Q.1002 How do I test to see if the ILC-100 is working?

A. Setup the ILC-100 with a recommended power supply. Carefully plug in the external LED strip into the detachable connector. Plug in keypad into the Powered Port (Port 0) and press the * (star button on the BSKP-2110-L keypad). The LEDs just start through an automated sequence of a number of colors. This sequence moves through the 8 previously set lighting presets and then continues without stop. If the on-board amber LED illuminates, but the connected LEDs do not illuminate, typically this is because the wiring convention to the LEDS is not following. See FAQ 5301 for more information.

Q.1003 I want to connect more than one ILC-100 together, how do I do this?

A. Network each ILC-100 to the next using the convention, Port 0 to Port 1, Port 1 to Port 0. Sometimes, you may have no choice and you may have to connect a Port 0 to a Port 0 (or a Port 1 to a Port 1). This is OK provided you are not trying to power a keypad. By default, the address for ILC-100 is 2.1.0. By default, the address that is output from BSKP-2110-L keypads is the same (2.1.0). Therefore, by definition, all networked ILC-100 will respond to button pushes on a single BSKP-2110-L keypad (provided that they have not been re-programmed). If you desire to have multiple addresses and design a unique system, you will need an e-Node and the setup (Pilot application). Consult the ILC-100 Users Manual as well as the e-Node/Pilot Application for more information. This manual is available from the Downloads section of this website.

Q.1004 With a multi-ILC-100 system, how can I individually address each channel separately.

A. See FAQ XXXX to set up specific addresses for one or more ILC-100 controllers.

Q.1005 What kind of power supply can I use with my ILC-100 controller?

A. Consult the ILC-100 users manual for information on power supplies. It is important to select a power supply which provides the same voltage and current requirements as the LEDs that are being driven. For standard density LED strips (30 LEDs per meter), the current requirements are 1.83 watts per foot of connected LED. For enhanced brightness LED strips (60 LEDs per meter), the current requirements are 3.66 watts per foot of connected LED. In addition, to the current requirements of the LED, the ILC-100 requires just a few extra milliamperes to support it.

Q.1006 Can I exceed the power output requirements of my selected power supply?

A. Absolutely not. Typically, power supplies are best driven at 80% of their rated load for the longest life. If you exceed the power supply's ratings, you risk having the power supply shut off or perhaps even more significant damage.

Q.1007 Can I exceed the power output rating of the ILC-100?

A. The ILC-100 is rated at 6.33 amps which is greater than the UL requirements for a UL 2108 LED driver. The Class 2 requirements specify that at 12Vdc output, the maximum supply that can be provided is 60 watts, while at 24Vdc, the maximum supply that can be provided is 100 watts. If you do the math, the ILC-100 can be run up to 80 watts @12Vdc and 160 watts @24Vdc with respect to its design and other internal safety elements. You can see from this that the ILC-100 was built to run with higher loads that the applicable UL 2108 file permits.

Q.1008 For simple systems, with one ILC-100 and a set of FLLA LEDS, do I need an e-Node?

A. Certainly not, the e-Node is designed primarily for internet communication and for commissioning (setting up) more complex networks. If you want to change an address with either the keypad or the ILC-100 itself you will typically find that having one e-Node around for commissioning purposes is advantageous. However, should you desire to connect your system to an outside third-party system, you will either need an IBT-100 (serial communication) or an e-Node (Ethernet communications).

Q.1009 What kind of tools do I need to complete an installation?

A.Cat5 wire is typically used to make the connections between the ILC-100 controller and the various provided keypads. You will need a good quality modular plug crimper which can be readily obtained from any electronics supply store or Home Depot. We HIGHLY recommend that you test your wires with readily available cable testers also available from Home Depot.

Q.1010 Can I use my own LED lamps on the ILC-100?

A. The licensing and warranty on the ILC-100 covers use only with Converging Systems' supplied LEDs. If you choose to use your own LEDs, this is a violation of licensing arrangement and the warranty shall be considered null and void. There are several unique features to the Converging Systems' supplied LEDS which include highly precise low-end dimming and color consistency from lamp to lamp. Obviously if the Converging Systems' ILC-100 with third-party LED strips, there can be no guarantee as to the results obtained.

Q.1011 Can I combine a system running your LEDS with a third-party DMX system?

A. Most certainly. This is a unique feature of the Converging Systems' e-Node/dmx which can accept normal CS-Bus commands that are generated from all major automation systems (and without any changes to the third-party codes generated) and convert and color-correct those commands to support up to 32 3-color DMX fixtures which are daisy-chained to the e-Node.

Q.1012 There a lot of really cheap LED strips in the market, how are yours different?

A. Good question. Cheap LED strips are as ubiquitous as CAT5 cables. Nearly all of those strips lack the proper construction to pass the strenuous testing requirements of Nationally Recognized Testing Laboratories (i.e. UL, ETL, CSA, etc.). The copper used on the flexible PCB is often not of durable enough construction to prevent fires should a short occur. Also, a most common problem manifests itself as inconsistent color from LED lamp to LED lamp which results form improper manufacturing techniques and inconsistent quality and lot runs for the raw materials used to construct those strips. It should be noted the Converging Systems' FLLA (flexible linear lighting arrays) are ETL Listed when used in conjunction with the Converging Systems' ILC-100 and other provided hardware.

Q.1013 How many devices can I connected together on one system with one e-Node?

A. Each e-Node can support up to 255 different devices, which includes the combination of ILC-100 led controllers and BSKP-2020 or BSKP-2110L keypads. Each device on the bus should be given a unique UID (unique ID) and any Zone/Group/Node address (Z/G/N) from 1.1.1 to 255.255.255 if extended control is desired (when any one ILC-100 controller is desired to be controller separately from the any other ILC-100 controller on the CS-Bus.

Q.1014 How many devices can I connected together on one system with one IBT-100?

A.>Each IBT-100 can support up to 255 different devices, which includes the combination of ILC-100 led controllers and BSKP-2020 or BSKP-2110L keypads. Each device on the bus should be given a unique UID (unique ID) and any Zone/Group/Node address (Z/G/N) from 1.1.1 to 255.255.255 if extended control is desired (when any one ILC-100 controller is desired to be controller separately from the any other ILC-100 controller on the CS-Bus.

Q.1301 What is an RJ-25 (6P6C) connector and where do I purchase these items?

A. The standard RJ-11 connector and the RJ-25 appear nearly identical. The RJ-11 has 4 gold pin contacts (6P4C) in its body that could accommodate up to 6 gold pins, but is not packaged that way for cost and other reasons. The RJ-25 is configured with 6 gold pins (6P6C). The bus that Converging Systems utilizes used the inner four pins on the RJ-25 connector, but does use an outer pin to provide power to peripherals which do not receive power from other sources. These peripherals include the IBT-100 serial adapter,and all keypads (BSKP-2020, and BSKP-2110L).

Q.1302 Can I just use readily available Home Depot RJ-11 (6P4C) modular plugs?

A. Last time we checked, the Home Depot only sells RJ-11 plugs. These plugs are typically designed for flat/satin phone cable (stranded). Other suppliers provides RJ-11 (6P4C) plugs for solid cable, which the type of cable that is often run for our wiring installations (solid wire). So if you use the generic Home Depot RJ-11 plugs, it may not work reliably with solid cable and it lacks the extra 2 connectors, one of which is required to power our peripherals.

Q.1303 Can I use flat ribbon cable (phone cable) to connect CS-Bus devices together?

A. We highly recommend against using flat ribbon cable (phone cable) to connected CS-Bus devices together. This is because there is on concept of the twisted pair with such cables. When a cable is twisted is shields the cable against outside notice. Note: all Ethernet cables use twisted pair for they are carrying data at high speeds. The backbone to the Converging Systems architecture is data integrity and high accuracy dimming. Without data communication integrity, system performance may suffer.

Q.1304 Can I use off-the-shelf standard phone cable available to wire up my system?

A. If that phone cable is of the CAT5 type, you may use the cable provided you cut off ONE END and correct the wiring between the two new ends such that the pin-outs are 1-1, 2-2, 3-3, 4-4, 5-5, 6-6. IMPORTANT, NEARLY ALL PHONE PATCH CORDS ARE REVERSED IN STRUCTURE (1-6.2-5,3-4,4-3,5-2, and 6-1)and therefore will not only work with our system but may potentially destroy connected peripherals. Note, improperly wired ILC-100 controllers using REVERSED cabling will not be repaired under warranty--additional repair charges will apply.

Q.1305 What happens if I use the wrong cable with bad pinouts to connect CS-Bus equipment?

A. If you use cables with wrong pinouts, damage to CS-Bus equipment may occur. Please invest in an inexpensive cable tester to save your valuable investment in ILC-100 technology.

Q.1306 What is maximum run that I can plan for CS-Bus networks?

A. The CS-Bus is a daisy-chained bus typology. That is the wiring starts at one location and continues to each subsequent device until the end is met. This entire bus length cannot exceed 4000 feet. There is no minimum distance between devices. This 4000 foot limitation assumes good crimps and at least CAT5 wiring utilized.

Q.1307 I don't want to test my cables before I plug them in to your system, any problems?

A. You risk wasting time, money and the potential of destroying equipment placed on the bus. The typical scenario for installers who are careless about not testing is that (1) the systems will appear to not be working, and (ii) the installer calls us for support, and (iii) hours later and after much FRUSTRATION, it is determined that the wires were not wired or crimped properly. We guarantee that your experience with our system will quite pleasant if you take time to test your wiring BEFORE you plug in our units.

Q.1308 How long of a wire can I run from one ILC-100 to a keypad?

A. Given the entire length of the CS-Bus must be 4000 feet of less, you may use any length of wire to connect one ILC-100 to a keypad as long as the entire system wiring length is less than 4000. Sometimes dealers need to wire short stubs from one ILC-100 which has an "in" and a separate "out" port, as opposed to keypads which only have a single port. The system bus an tolerate short runs from the ILC-100 (referred to as a spur) provided that such spurs are 12 inches or less. It is often wise to purchase a DIM (device insertion module from Converging Systems to better integrate keypads with the CS-Bus. These are low-cost installation accessories which can provide either 2 females or 1 male, or 3 females on a single splitter.

Q.1309 I notice that your keypads only have one RJ connection, how do I deal with that?

A. See FAQ 1308 for more information.

Q.1310 The e-Node and the ILC-100 have dual CS-Bus ports, how are they used?

A. The two CS-Bus ports on the e-Node are identical and are unpowered. Therefore, with respect to the e-Node, no non-powered devices such as keypads (or other non-powered devices) can be plugged into the e-Node--only CS-Bus connections to other powered controllers such as the ILC-100 can be made to these ports. With respect to the ILC-100, there are two identical looking CS-Bus ports (RJ-25 6P6C), however, Port 0 is the powered port and Port 1 is the non-powered port. Non-powered peripherals such as the keypads (and IBT-100) must be plugged into Port 0, while Port 1 can be used to connected to other ILC-100. Typically, for controller to controller wiring, it is best to connect Port 0 on one (controller) device to Port 1 on another (controller) device. Maintain this logic throughout your entire network wherever possible.

Q.1311Can I use a standard off-the-shelf RJ telephone splitter to insert a keypad into the bus?

A. Generally NO. Standard off-the-shelf RJ-type phone splitter are internally reversed in configuration. That is to say their internal connections are(1-6,2-5,3-4,4-3,5-2,6-1). Should you inadvertently use this FORBIDDEN device, your connected equipment may be damaged and at minimum your system will not work as well. Note, improperly wired ILC-100 controllers using REVERSED cabling or splitters will not be repaired under warranty--additional repair charges will apply. Instead, purchase a Converging Systems' DIM (device insertion module from Converging Systems to better integrate keypads with the CS-Bus. These are low-cost installation accessories which can provide either 2 females or 1 male, or 3 females on a single splitter.

Q.1312Where do I get an approved RJ-25 splitter?

A. See Tech Note 1312.

Q.1313 What is the pin-out on the RJ-25 connector on the ILC-100?

A. The RJ-25 (6P6C) socket is designed to be wired with a 1-1 straight-thru cable to the CS-Bus network. Typically, when a CAT5 cable is being used, cut the BROWN and BROWN/WHITE cables and simply run the remaining three pairs from one modular connector to the other. Make sure that connections from pins #3 and #4 are routed on the same twisted pair. The left of the two ports is the Powered Port (Port 0) that is used to provide power to accessories that require power (i.e. BSKP keypads, IBT-100 and BT-PROG programmers, as well as the RIR (remote IR receiver

Q.1314 What are wiring pinouts to connect a keypad to the ILC-100?

A. Use straight-thru cable (1-1,2-2,3-3,4-4,5-5,6-6). Typically a CAT5 cable with the BROWN and BROWN/WHITE cables are perfect for this application. Make sure that the connections on pins #3 and #4 are routed on the same twisted pair.

Q.1315 What are wiring pinouts to connect an ILC-100 to the e-Node?

A. Use straight-thru cable (1-1,2-2,3-3,4-4,5-5,6-6). Typically a CAT5 cable with the BROWN and BROWN/WHITE cables are perfect for this application. Make sure that the connections on pins #3 and #4 are routed on the same twisted pair.

Q.1316 What are wiring pinouts to connect an ILC-100 to the IBT-100?

A. Use straight-thru cable (1-1,2-2,3-3,4-4,5-5,6-6). Typically a CAT5 cable with the BROWN and BROWN/WHITE cables are perfect for this application. Make sure that the connections on pins #3 and #4 are routed on the same twisted pair.

Q.1317 Does your CS-Bus needed termination?

A. The industry standard for this type of bus is to terminate each end of the bus with a terminating resistor. You can simply create your own terminators by purchasing a standard RJ 11 or RJ-25 plug and connecting the legs of a 120 ohm resistor to pins #3 and #4 of that plug. Should you be installing BSKP-2110L or BSKP-2020L keypads to either end of your CS-Bus, you can use its on-board terminations instead. Simply, move the jumper on the back of the respective keypads over the two header pins marked termination. Related to this subject is the idea that you should not have any other termination present on the bus between the leading and trailing edge of the CS-Bus network. In case you have installed any of the above keypads in any other location other than at the ends, remember to remove the terminator jumper on the back of the keypads. Leaving the terminating jumper set to Terminate on any keypads located anywhere along the bus, will certainly interfere with reliable bus connections.

Q.1401 What power supplies do you recommend I use for your system?

A. The Converging Systems ILC-100 controller along with any of the FLLA LED strips have received an ETL Listing to UL File 2108 provided the system is either used with (i) a UL Listed Class 2 power supply, or (ii) one of a number of Meanwell UL Recognized Class 2 power supplies. Consult Converging Systems for exact models.

Q.1402 If I use the wrong power supply, will my system lose its ETL Listing?

A. Yes, please see FAQ 1401 for more information.

Q.1403 Can I connect a larger power supply to two or more ILCs?

A. Yes, if you connect such a supply in parallel to two or more ILCs, no damage will occur provided the polarities are connected correctly and the load on each ILC is less than the rating on each ILC-100 and the cumulative load sustained is less than the specified load as provided on the power supply's marking plate.

Q.1404 What are the names of some UL Class 2 Recognized power supplies that can be used?

A. Mean Well Enterprises supplies: LPV-60-12, PLN-100-24, PLN-60-12, CLG-60-12, CLG-100-24, PLC-100-12, PLC-60-12, HVG-100-24. Philips Advance supplies: LED120A0012V50FO, LED120A0012V50F, LEDINTA0024V41FO, LEDHCNA0024V41FO

Q.1405 Can I use any UL CLass 2 Listed power supply with the system?

A. Yes, you can use any UL Listed Class 2 power supply with the system provided it has the proper voltage and current capacity.

Q.1501 How can I set lighting presets?

A. Use any of the various user interface controls (BSKP-2110-L keypad, IR remote, or serial programming) and then with that same or other user interface control store that preset. Follow the applicable procedure below:

For BSKP-2110-L keypad, set color and press the * button, "Preset" button and applicable Preset Number.

For ILC-100 IR remote, set color and press the * button, "Preset" button and applicable Preset Number

For Serial programmer (IBT-100), set color using serial commands, and then enter serial command to store address. For a device with address 2.1.1., use the following (i.e. #2.1.1.LED=STORE,x;) where "X" is the preset number

For e_Node (Ethernet device), send a store preset command over UDP to the applicable ILC-100 device. For a device with address 2.1.1., use the following (i.e. #2.1.1.LED=STORE,x;) where "X" is the preset number

Q.1502 Why doesn't my system remember presets?

A. Usually, the reason why the system does not remember presets is that they have not been properly saved. Follow the directions within FAQ XXX for more information.

Q.1503 Are Presets #1 and Presets #2 especially important?

A. Yes, with respect to systems which include an integrated IMC-100 (motor controller). By default, the factory setting for the Channel A DOWN command is (i)to move the motor in the intended direction AND (ii) to trigger the networked ILC-100 to activate Lighting Preset #1. In addition, the factory setting for the Channel A UP command is (i) to move the motor in the intended direction, AND (ii) to trigger the networked ILC-100 to activate Lighting Preset #2.

Q.1504 If I use the ILC-100 with an IMC-100, can I get motor movements to trigger lighting presets?

A. By default, the factory setting for the ILC-100 is trigger on a Channel 1 motor activity. See FAW 1503 for more information. Typically

Q.1505 How can I recall lighting presets?

A. Use any of the various user interface controls (BSKP-2110-L keypad, IR remote, or serial programming) and then with that same or other user interface control store that preset. Follow the applicable procedure below:

For BSKP-2110-L keypad, hit the Preset rectangular button and select one of the six preset buttons. By default, Preset 1 is RED, Preset 2 is YELLOW, Preset #3 is GREEN, Preset #4 is CYAN, Preset #5 is BLUE, and Preset #6 is MAGENTA.

For ILC-100 IR remote, press the "P" button and set color and select one of the six preset buttons.

For Serial programmer (IBT-100), to recall a Preset color, enter the Zone/Group/Node address followed by the Recall, X command. For a device with address 2.1.1., use the following (i.e. #2.1.1.LED=RECALL,x;) where "X" is the preset number.

For e_Node (Ethernet device), send a command over UDP to the applicable ILC-100 device to recall a Preset color using the Zone/Group/Node address followed by the Recall, X command. For a device with address 2.1.1., use the following (i.e. #2.1.1.LED=RECALL,x;) where "X" is the preset number.

Q.1701 The connected LED lamps fail to turn on when I press the * on the 11-B (BSKP-2110-L) keypad.

A. Usually, the situation is bad wiring. Check to make sure that the color coding for the LEDs from the left to right of the detachable LED connector follow this wiring pattern: (Blue, Red, Green, and Black (common)). Just remember the work "Berg," like iceberg, and staring at the left (which is the typical wiring convention for Pin 1, the colors are B, R, and G. Common just follows at the end.

Q.1702 What type of keypad do I need in order to program the ILC-100 with specific lighting presets?

A. There are several choices here. You can use the BSKP-2110-L to set a particular color and then store up to six (6) presets into the system. You can also use a combination remote IR (RIR) and an ILC-100 IR handheld to perform the same function. Alternatively, if you have an IBT-100 you can program up to 24 colors using serial commands (FW version 1.7 or later).

Q.1703 How many discrete lighting presets can I program into the ILC-100?

A. One can program 6 presets using the BSKP-2110-L or the 10 button IR (ILC) remote. Alternatively, if you have an IBT-100 (or e-Node or alternative third-party control using either of these conduits) you can program up to 24 colors using CS-Bus commands (ILC-100 FW version 1.7 or later).

Q.1704 What does the * (star) button (sequence button) do?

A. The * button triggers the automatic lighting sequence. This sequence moves through the 8 previously set lighting presets and then continues without stop. The speed by which the logic proceeds through each preset can be set with the Pilot application (using e-Node).

Q.1705 How long of a wire can I use to connect the keypad to the ILC-100 device?

A. The CS-Bus limits wiring lengths to 4000 feet. The preferred cabling type is CAT5.

Q.1706 I have a combination motor control/lighting control system, what kind of keypads are required?

A. As a minimum requirement, a motor control system needs one of the following keypads (BSKP-2020, or BSKP-2030-M, or BSKP-2050-M). A lighting system needs one of the following keypads (BSKP-2110-L or BSKP-2020L). In lieu of the requirement for BOTH types of keypads (one motor and one lighting), an IR system can be used instead. The IR system is comprised of (i) a remote IR (RIR) directly connected to at minimum one single motor control system (i.e. an IMC-100) and (ii) a remote IR (RIR) directly connected to at minimum one lighting controller (i.e. an ILC-100) and a mating handheld IR remote (for whichever type of control is required, either motor or lighting).

Q.1707 Can I update firmware on the keypad?

A. Yes, please see the Download section of this website for an appropriate firmware downloader for your device. You will need either an IBT-100 or a BT-PROG and straight-thru RJ25 to RJ25 interconnect wire. In addition, you will need a DB-9 to DB-9 straight-thru serial wire to connect between your serial connection on your computer and the IBT-100 or BT-PROG device. After the firmware has been upgraded onto certain keypads (BSKP-2030-M, 2050-M, and 2110-L), you must customize that firmware to work with your particular keypad. Please see following directions for your specific keypad:

BSKP-2030-M. Press and hold the * button for 15 seconds until you hear three sets of BEEPS, then release * button and press and release the CHANNEL 2 (right) UP button.

BSKP-2050-M. Press and hold the * button for 15 seconds until you hear three sets of BEEPS, then release * button and press and release the CHANNEL 1 (left) UP button.

BSKP-2110-L. Press and hold the * button for 15 seconds until you hear three sets of BEEPS, then

release * button and press and release the PRESET 3 (top right) button.

Q.1708 Are there any Mk I keypads that are compatible with the ILC-100?

A. Only Mk II keypads have the internal code base to support the unique commands available on the ILC-100. A Mk I keypad connected to a CS-Bus can transmit a motor control command to an IMC-100 that can trigger a lighting preset available from an ILC-100. However, lighting presets need to be set with a Mk II BSKP-2110-L keypad or through a combination RIR (remote IR) and handheld ILC-100 type IR remote. Alternatively, serial communication (with IBT-100) or Ethernet communication (with e-Node) can be used to set lighting presets as well.

Q.1709 What are the wiring pin-outs for connecting a BSKP keypad to the CS-Bus?

A. The RJ-25 (6P6C) plug is designed to be wired with a 1-1 straight-thru cable to the CS-Bus network. Typically, when a CAT5 cable is being used, cut the BROWN and BROWN/WHITE cables and simply run the remaining three pairs from one modular connector to the other. Make sure that connections from pins #3 and #4 are routed on the same twisted pair. The left of the two ports is the Powered Port (Port 0) that is used to provide power to accessories that require power (i.e. BSKP keypads, IBT-100 and BT-PROG programmers, as well as the RIR (remote IR receiver

Q.1801 What types of IR detectors (receivers) are compatible with my IMC-100?

A. No third-party IR receivers such as those manufactured by Xantech are compatible with your device. If you wish to add an IR receiver to your system, you may add up to 2 BSKP-2110-B keypads (11-button keypads) or a remote IR (RIR). The RIR plugs into the Port 0 connector on the ILC-100 only.

Q.1802 Can I use a standard Xantech-type IR receiver with my IMC-100?

A. NO, ABSOLUTELY NOT. IT WILL HARM YOUR SYSTEM AND YOUR WARRANTY WILL BE VOID. See FAQ 5401 for more information

Q.1803 What is the range of the IR transmitter?

A. Depending upon the charge of the battery and the amount of ambient light, typically 33 feet.

Q.2001 If I don't have a PC to run e-Node Pilot, can I still see it on my network?

A. Yes, e-Node FW version 3.1 and later have implemented UPNP which automatically discovers all e-Nodes connected to the same local area network as the discovering computer in Windows Explorer under "Network." Within Windows 7, it appears under "Other Devices" under "Network." If you double click on the e-Node, you will reach the e-Node's home page. Within the address windows of your browser you will also find the e-Node's current IP address. Besides standard web-pages designed to operate connected CS-Bus devices, you can also enter the setup pages of the e-Node by hitting on the Converging Systems' logo and inputting the password "ADMIN." Not all setup controls are available but the uPNP feature is quite useful especially when you cannot find or operate Pilot.

Q.2002 If I don't have e-Node Pilot, but can see the e-Node on my network, can I make any changes?

A.

Q.2003 Does the e-Node support uPNP and what is uPNP?

A.New versions of e-Node with FW version 3.1 or later support uPNP. uPNP is a set of networking protocols that permit the e-Node to be seamlessly discovered by computers. Using uPNP any e-Nodes with this working version of firmware (or later) can be seen using Windows Explorer under "Network" and the "Other Devices" tab. You can double click on e-Node here and be brought directly to e-Node's homepage where you can control peripherals through a series of web-pages or you can enter the e-Node's setup pages by clicking on the Converging Systems' logo and entering the default (or user updated password). The default password is ADMIN.

Q.2004 Can I run multiple e-Nodes on my network?

A. Yes you can run up to 256 e-Nodes on a network. This type of installation is desirable where you may be running a significant number of controllers or various e-Nodes supports alternative communication protocols such as RS-232C or DMX. Only one communication protocol can be run on a particular e-Node at one time. The DMX protocol is only available however, on the e-Node/dmx.

Q.2005 What protocols typically are supported by e-Node with most device drivers?

A.The standard communication protocol that is used by most third-parties is UDP (User Datagram Protocol) which is a connectionless protocol, where a message can be sent form one end-point to another without prior arrangement. In addition, with e-Node FW version 3.1 or later, the e-Node also can support communications from a Telenet server with the e-Node in this case acting as a Telenet client. In order for third-party devices to reliably utilize this type of protocol, the third-party must implement a TCP Keepalive technique in order to guarantee continuous communication after a standard connection is lost.

Q.2501 When the IBT-100 used?

A. The IBT-100 has two purposes. First, it is a RS-232C to CS-Bus adapter designed to enable the operation of up to 255 devices on one serial port. Second, the IBT-100 can be used to update the firmware on a number of CS-Bus peripherals including the ILC-100, the IBT-100, and all keypads.

Q.2502 What won't the IBT-100 do that the e-Node will do?

A. The e-Node is designed to operate with the e-Node Pilot application which is a professional level commissioning tool. This software allows an installer to customize many functions of the CS-Bus network, including changing addresses for devices and broadcast address of keypads. The IBT-100 is designed to provide the functionality as described in FAQ 2501 only.

Q.2503 Can the IBT-100 be used to update firmware in some Converging Systems' products?

A. See FAQ 2501.

Q.2504 If I don't have a PC to run e-Node Pilot, can I still see it on my network?

A. Yes, See FAQ 2001.

Q.3001 How to I use the e-Node Pilot application?

A. Download the e-Node Commissioning Guides found under "Technical Documentation" section within the Dealer/OEM Portal.

Q.3002 On what computer platforms does e-Node Pilot run?

A. Windows computers.

Q.3003 Where do I find the e-Node Pilot application?

A. The e-Node Pilot application can be downloaded from the Converging Systems Dealer/OEM site under Software/Firmware.

Q.3004 What kinds of things can I do with the e-Node Pilot application?

A. The e-Node Pilot application can be used to perform the following types of tasks with connected e-Nodes.: determine IP address of connected e-Nodes, change network addressing for e-Nodes from dynamic (DHCP on) to static addressing, turn on or off various communication protocols necessary for various third-party controller options,input data fields for Lutron connectivity as well as many other setup operations.

The e-Node Pilot application can be used to perform the following types of tasks with connected controllers (ILC-100): assign UID addresses to connected controllers, change various parameters within connected devices such as alias names, bus addresses. In addition, there is communication testing provision that allows users to directly send commands to CS-Bus controllers over IP to test the proper operation of connected devices. (Hyperterminal on steroids!).

The e-Node Pilot application can be used to perform the following types of tasks with connected keypads (BSKP-2110L, BSKP-2020, etc.): assign UID addresses to connected keypads, change various parameters within connected devices such as alias names, bus addresses, etc.

Q.3005 When my Savant System is connected to my e-Node and ILC-100 setup, Pilot does not work?

A. The Savant architecture does not accept multi-cast IP transmission. Accordingly, Savant requires that the Remote_IP address for the e-Node be set to the Savant host processor (and not to the CSI default of 255.255.255.255). Once the Remote_IP is changed to the Savant processor, Pilot no longer can "see" the e-Node. However, Pilot can still transmit commands ONLY. If you want to quickly troubleshoot a Savant installation using Pilot, simply type in the e-Node IP address into your browser, enter the set-up page by hitting the Converging Systems log and entering the password "ADMIN" Then change the Remote_IP address temporarily to 255.255.255.255, hit the enter key on your keypad, and re-power the e-Node and restart the Pilot application. Once the e-Node repowers, your Pilot application will "see" the e-Node. Perform any diagnostics until you are satisfied that everything is working, then once again change back the REMOTE_IP back to the Savant processor and reboot the e-Node. Now, Pilot once again will not be able to see the e-Node.

Q.4001 When the ILC-100 first turns on after a power failure, do the FLLA LED strips turn on by default?

A. Yes, when the ILC-100 first turn on from a power failure (or a previous no-power situation), the connected FLLA LED strips will power on to RED or whatever is the user state for Preset #1. Using the e-Node Pilot application, it is possible to change this STARTUP state from its default of PRESET #1 to some other PRESET number (i.e. Preset #2, Preset #3 ,etc.) or a random PRESET state. Within Pilot and the View Map page under the particular ILC-100 lighting controller, go to the LED tab, change the third-data field entry under STARTUP after 6.13._ to 1-24 for preset numbers or "0" for random.

Q.4002 How do I test to see if the ILC-100 is working?

A. Setup the ILC-100 with a recommended power supply. Carefully plug in the external LED strip into the detachable connector. Plug in keypad into the Powered Port (Port 0) and press the * (star button on the BSKP-2110-L keypad). The LEDs just start through an automated sequence of a number of colors. This sequence moves through the 8 previously set lighting presets and then continues without stop. If the on-board amber LED illuminates, but the connected LEDs do not illuminate, typically this is because the wiring convention to the LEDS is not following. See FAQ 1701 for more information.

Q.4003 My LEDs come on for a second and then turn off, why?

A. Most likely, the power supply driving the ILC-100 is improperly sized or is malfunctioning. In case the LED strips being driven require more power than is available through the power supply, the power supply will automatically turn off or in some cases be destroyed. Replace the power supply with a supply of the correct capacity and try again.

Q.4004 How can Converging Systems obtain such precise low-end dimming?

A. Converging Systems has over 25 years of experience in controlling color. We developed the first color controllers for color copiers and printers. This technology is embedded within color computer on our lighting platforms. Currently, we can achieve 4096 levels of dimming just between 1% and OFF levels. In total we have capability of over 16.7millions colors on our platforms as well.

Q.4005 Why don't the colors shift when dimming a hybrid color like Pink or Orange?

A. This is one of Converging Systems breakthroughs in color science. We just love giving demonstrations of dimming any hybrid color, say a Pink or an Orang from full ON to full OFF--there is no color shift anywhere along the continuum.

Q.4006 Other LEDs I have tried flicker at low levels, do yours?

A. See FAQ 4004 for more information.

Q.4007 Do you LEDs work with 3D displays and video projectors?

A. We have worked with the 3D active glass manufacturers as well as the 3D projectors to insure that our LEDS do not either interfere with the proper operation of 3D systems, nor generate any annoying beating or pulsing as seen through the 3D glasses.

Q.4008 My LEDS seem to be particularly hot. Why?

A. Even though LEDs are quite bright and generate very little heat, if the LEDs are in an enclosed area that is not properly ventilated, too much heat may build up. Make sure that the area where your LEDs are positioned to receive sufficient ventilation.

Q.4009 What is the function of the amber LED indicator on the ILC-100?

A. When the ILC-100 is operating properly, the amber LED will illuminate. The LED will blink if the controller is being programmed or being reset to factory defaults. And only in the case of device reprogramming when the ICL-100 is powered up with the Discovery Button first depressed and then released, will the on-board amber LED will turn off. After the unit is reprogrammed and re-powered, the amber LED will remain on.

Q.4010 What happens if I sharply bend an FLLA LED strip?

A. There are sensitive components soldered on the FLLA printed circuit board. If one or more of these components becomes dislodged or unscheduled from the printed circuit board, three adjoining LED lamps may become affected. The symptoms typically are one or more colors missing within these three LED lamps. Inspect your LED strip to see if you see any signs of damage.

Q.4011 I have exceeded the length of LEDs connected together, what happens?

A. The copper etch on the FLLA LEDS is designed to support up to 5 meters of connected strips. In case an installer happens to connect a longer run to the initial 5 meter run, the current available to downstream FLLA strip is unable to illuminate the downstream FLLA strip resulting in a color shift from the head-end to the tail-end of the out-of-compliance installation. Also, the excessive current draw (resulting from the second illegal strip) may cause significant damage to the head-end strip, which will be not covered by the Converging Systems' limited warranty.

Q.4012 If I have improperly used my own LED lamps, what might happen?

A. The licensing and warranty on the ILC-100 covers use only with Converging Systems' supplied LEDs. If you choose to use your own LEDs, this is a violation of licensing arrangement and the warranty shall be considered null and void. In addition, you may very well see inaccurate color from LED lamp to LED lamp, flicker at low levels, the potential of fire or explosion, and improper operation of any 3D glasses used in the proximity of the system.

Q.5001 My system works with an 11-button keypad but doesn't work with an external control system. Why?

A. This generally means that your wiring to the external serial control system is faulty or incorrect software commands are being used. Check your wiring and the serial commands being used. Often third party control systems implement a line feed instead of a carriage return at the end of each command. The CS-Bus devices will not properly parse a line feed so again check your system. A software testing application called the vPAD should be used to check your serial channel on your device. If that testing application does work, then the third-party serial drivers are suspect.

Q.5002 How do I test if my system's serial port (RS-232-C) functionality is working?

A. Download the vPAD virtual keypad from the Download section of this website. You must have the IBT-100 in order to perform this test. The IBT-100 must be connected to the Powered Port on any CS-Bus devices that is networked to all other devices. Configure your vPAD application through a drop down menu to specify what serial port you are using and the type of device that you wish to mimic. If the vPAD application doesn't work, then you should check your serial wiring, crimps and whether the IBT-100 that you are using is plugged into the correct Port (Powered Port 0).

Q.5003 What is the pin-out for the RS-232-C serial connection?

A. In order to obtain RS-232-C connectivity, you must have an IBT-100 properly connected. Use a straight thru 6P6C to 6P6C interconnect cable between a Powered Port on any CS-Bus device (i.e. IMC-100 or ILC-100) and the IBT-100 device. Then use a straight-thru DB-9 to DB-9 cable to connect your IBT-100 to your serial port on your computer. See FAQ 4007 for the RS-232-C pin-outs on the IBT-100.

Q.5004 Can I communicate with the ILC-100 without purchasing an IBT-100, or an e-Node?

A. No, it is not possible to communicate to the CS-Bus without purchasing either an IBT-100 or an e-Node.

Q.5005 Where can I find the RS-232-C programming toolkit?

A. Download the ILC-100 Programmer's Toolkit from the Download section of this website

Q.5006 Can your products work reliably with Lutron products?

A. Yes, we have been working with Lutron devices since 2008. With standalone Grafik Eye and Grafik Eye QS systems, either a GRX-NWK or a QSE-CI-NWK-E is required. With the Homeworks QS and RadioRa2 systems, no additional Lutron hardware is required. We even have a one channel option that works with Lutron TVI (ten-volt interfaces) called the IBE-1000.

Q.5007 Does Lutron know that you are interfacing with their products?

A. Most assuredly. In fact we were featured in the Lutron booth during CEDIA 2013 in Denver Colorado. See Newsroom for more information.

Q.5008 How to interface to a Lutron Homeworks QS System?

A. Obtain a Converging Systems e-Node and connect it the same network to which the Homeworks processor is connected. Then input the IP address of the HomeworksQS processor and user name and password of the HomeworksQS processor which will be dedicated to communication with the e-Node. Software setup is easy. See the technical notes on this website for more information.

Q.5009 How to interface to a Lutron Grafik Eye (GRX) System?

A. Obtain a Converging Systems e-Node and connect it the same network to which the Lutron GRX-NWK Ethernet adapter is also connected. Then input the IP address of the GRX-NWK processor and user name and password of the Lutron Ethernet processor which will be dedicated to communication with the e-Node. Software setup is easy. See the technical notes on this website for more information.

Q.5010 How to interface to a Lutron Grafik Eye-QS System?

A. Obtain a Converging Systems e-Node and connect it the same network to which the Lutron QSE-CI-NWK-E Ethenet adapter is also connected. Then input the IP address of the QSE-CI-NWK-E processor and user name and password of the Lutron Ethernet processor which will be dedicated to communication with the e-Node. Software setup is easy. See the technical notes on this website for more information.

Q.5011 How to interface to a Lutron RadioRA2 System?

A. Obtain a Converging Systems e-Node and connect it the same network to which the RR-MAIN-REP-W RadioRA2 processor is also connected. Then input the IP address of the RadioRA2 processor and user name and password of the RadioRA2 processor which will be dedicated to communication with the e-Node. Software setup is easy. See the technical notes on this website for more information.

Q.5012 Does your systems provide bidirectional communication to third-party control systems?

A. Yes, an important feature of the e-Node Ethernet adapter and the IBT-100 serial adapter is their ability to provide responses back to the inquiring computer as to bus activity and status of devices. This includes data as to the colors set within presets, current displayed colors, values within motor presets, current positional information as well as a wealth of additional information. Third-party developers have been given the appropriate documents in order to custom their driver where possible to support this rich bidirectional communication stream. If you current driver provided by a third-party (Crestron, Vantage, Savant, etc. does not support the wealth of bidirectional commands that are needed, please contact those vendors directly.

Q.5013 Can the ILC-100 respond to IMC-100 motor activity?

A. Yes, ILC-100 devices obtained from Stewart Filmscreen have customized code that responds to IMC-100 motor controller devices. Please contact Converging Systems' technical support for more information.

Q.5014 With a Savant setup, why can't Pilot cannot see my devices or e-Node?

A. See FAQ 3005.

Q.6001 Is the Converging Systems LED product line have any safety ratings?

A. This is a special advantage of Converging Systems' LED product line (as well as various other products that CSI manufacturers). The LED product line carries an ETL Listing mark and complies to UL File 2108. Various lighting products also carry FCC certifications for Home or Office use, while a number of our products also carry a CE mark (for Europe).

Q.6002 What is the difference between a LISTED system and a RECOGNIZED system?

A.A product that carries a LISTED Mark (whether ETL or UL or CSA or other National Recognized Testing Laboratory) has demonstrated the ability to produce a product that complies with UL requirements with respect to reasonably foreseeable risks associated with the product. A product that carries a RECOGNIZED Mark (again whether ETL or UL or CSA or other National Recognized Testing Laboratory) has demonstrated the ability to produce a component for use in an end product that complies with UL requirements. The RECOGNZTION Mark takes into account the performance and constructional characteristics of such end product insofar as this can be determined and the areas that require additional consideration for application of the component to the product. Converging Systems takes part in a mandatory program on a quarterly basis where a National Recognized Testing Laboratory (ETL in the case of Lighting) conducts on site investigations to determine the applicability of applying such Marks.

Q.6003 Can I add more LED strips to an ILC-100 that what is specified?

A. The ILC-100 is rated to support loads up to 6.33 amps. Compliance with UL File 2108 requires using a Class 2 power supply which is rated less than our hardware product's rating. Although it will not hurt the ILC-100 to drive it to its full 6.33 amp output, compliance with our ETL LISTING Mark (UL 2108) requires that a maximum of a 5 amp @12Vdc or 4.17 amp @24Vdc load.

Q.6004 Are there any patents on LED dimming that I should be aware?

A. Philips maintains quite an inventory of patents related to LED dimming and LED color mixing. See this link for more information. Installer and dealers and property owners who engage in practices of purchasing and utilizing inexpensive LED products (often from off-shore vendors) risk legal action from Philips/Color Kinetics. Converging Systems has intellectual property pre-dating the Philips patents but has entered into joint patent licensing programs with Phillips to eliminate any potential of legal remedies by Philips against Converging Systems' dealers or OEMS. If you think your current LED solution is too good to be true, check with Philips to make sure it is legal.

Q.6005 Are Converging Systems' lighting products indemnified from Philips?

A. Yes, see FAQ 6004.

Q.6006 Can I mount FLLA strips to the bottom of furniture?

A. We have seen a number of installations where this is done. We would recommend that when affixing the FLLA strips to porous and perhaps flammable surfaces that an aluminum backer or track should be used, one to help with reflexivity of the light and two to enable a better mounting surface that is protected from materials that are not designed to around heat.

Q.7001 How does the flexible LED strip compare with incandescent lamps?

A. LED lighting generates far less heat, with similar light level output using a fraction of the electrical current of incandescent lamps.

Q.7002 How is the rated lumen output of the standard 30 LED/meter tricolored FLLA LED strip?

A. The lumen output of the FLLA strip is 43.17 lumens per foot ( or 708 lumens per 5 meters strip).

Q.7003 How is the rated lumen output of the high density 60 LED/meter tricolored FLLA LED strip?

A. The lumen output of the FLLA strip is 86.34 lumens per foot ( or 708 lumens per 5 meters strip).

Q.7004 What is the typical life of an LED strip?

A. We specify LED "typical life" for lighting devices when less than 50% of the lumen output or the original light output is reached. In the case of multi element-LED strips, one or more individual LED elements may fail prior to the occurrence of the typical life rating, but the overall lumen output typically will be maintained for the duration of the rated "typical life." LED exhibits very long operational life time, typically 50,000 hours or more. However, like all light sources, LED light output can degrade and undergo gradual shifts in color over time. Environmental factors such as temperature, humidly and ventilation will affect LED performance. The overall LED lighting system typical life could vary substantially based on usage and environmental condition.

Q.7005

A.

Q.7006 Do your lighting products contain lead (RoHS)?

A. No, our lighting control products (both ILC-100 and LED luminaries) are RoHS certified.

Q.7007 Do I need a Class 1 Electrical License to install these LED strips?

A. Good news, the ILC-100 Lighting system is a low-voltage system running with a secondary voltage of only 12 volts. No Class 1 License is required provided the supplied power supply is plugged into an existing wall outlet.

Q.7008 Can the ILC-100 Lighting System with flexible strip RGB LEDs be used on 240v systems?

A. Yes, the power supply that comes with the ILC-100 supports input voltages between 100vAC and 240vAC. You may have to secure an appropriate adapter plug to connect to your respective lines supply, but the switching power supply enables worldwide connectivity.

Q.7009 Can the LED strips catch fire?

A With proper installation, the simple answer is NO. However, it is the responsibility of the installer to follow normal prescribed safety precautions when installing any type of low-voltage electrical system which can be shorted or can generate heat. Therefore, key safety precautions include

i) make sure that the LED elements have proper ventilation and are not close to flammable materials

ii) make certain that when making connections from one LED flexible strip to another, that the interconnect wires cannot move and therefore cause a short. When inserting one flexible LED strip into an extender device, check your connections first to make sure that there is no short before turning on power.

Q.7301 Are the flexible strip LED-RGB suitable for wet or damp locations?

A. NO, the RGB-LED family of LED strips are designed for dry locations. Please contact us for alternatives for wet locations.

Q.7302 What type of LED should I use in high impact areas (toe kick areas)?

A. The non-waterproof flexible RGB-LED should not be used in such areas. Please contact us for alternative products.

Q.7303 What is the shortest length of LED strips that I can use?

A. The shortest LED strip that you connect to an ILC-100 is approximately 4" long with just 3 LEDS.

Q.7304 What is the longest length of LED strips that I can use?

A. The longest LED strip that you can connect to one ILC-100 is approximately 16.4' long (5 meters). Even though connector products exist which can connect one flexible strip to another, no more than one 5 meter length should be connected together using one 4wire wiring harness.

Please Note: Additional LED strips can be connected to a single ILC-100 provided that the total current load being driven from one ILC-100 does not exceed ___ watts. In this case, simply connect another 4-wire connector to another length of flexible LED strips and run that connection directly to the ILC-100.

Q.7305 Can the ILC-100 Lighting System with flexible strip RGB LEDs be used on 240v systems?

A. Yes, the power supply that comes with the ILC-100 Intelligent Lighting Controller is a universal switching power supply that can run on input voltages from 100VAC to 240VAC.

Q.7501 Are the flexible LED strips difficult to install? What are the general requirements?

A. The flexible LED strips are quite easy to install. First size your job and make sure that the LED strips can be mounted in a straight line or pattern. Also, make sure that the LEDs will be mounted in area that has good ventilation and is not close to flammable materials. Clean the non-porous mounting surface and peel the adhesive strip backing from the back of the LED and mount. As a design criteria, try to keep the run of interconnect wire between the ILC-100 and the LED strips themselves quite short to reduce voltage drop. Remember you can mount the ILC-100 up to 4000 feet away from a compatible keypad or serial adapter or e-Node.

Q.7502 How do I attach the flexible strip LEDS to my selected mounting surface?

A. The flexible strip LEDS are attached to a clean and dry mounting surface by means of the double-sided adhesive on the back-surface of the LED strip. Make sure that mounting surface has structural integrity and is free of grease, oils, dirt particles or silicone coatings. Be careful when removing the paper backing which protects the adhesive material. Once the strip is appropriately positioned, press on the flexible strip with about 20N/cm2 (refer to application techniques of 3M adhesive transfer tapes).

Q.7503 Can I twist or bend the flexible LED assembly for permanent installation?

A. The minimum bending radius is 2 cm. Make sure that you do not fold, crease or bend the strip, especially in the area where there are any soldered on components. Product failure WILL occur if you fold, bend or otherwise crease the strip in the area of a soldered on component. Symptoms of failure include any of the following: (i) three 3 LEDS lamps adjacent to each other will not illuminate, (ii) three 3 LED elements adjacent to each other will have one of their three color elements (Red, Green or Blue) missing. (iii) premature failure will occur exhibiting symptoms similar to those specified under "i" and "ii" above.

Q.7504 Can I shorten the LED strip to match my installation?

A. You can cut the LED flexible strip at certain locations. See FAQ 6305 for more information. The shortest strip that you can use is a strip approximately 4" long with just 3 LEDS elements.

Q.7505 Where can I cut the LED flexible strip and what tool can I safely use?

A. Every 3.94" (10mm) you will see a vertical white line ("White Line Cut Point") printed on the component side of the flexible strip LED with a pair of markings (i.e. B and B, R and R, G and G and 12v and 12v printed on both sides of the white line). You can use a sharp pair of scissors to cut a straight line at this location. DO NOT CUT THE STRIP AT ANY OTHER LOCATION. After you have cut the strip, smooth both ends with your finger to make sure that there are no raised edges. The shortest strip that you can use is a strip approximately 4" long with just 3 LED elements. The longest continuous strip that can be used is 5 meters in length.

Note: Occasionally throughout the length of the LED strip, you will see 4 solder pads in lieu of the White Line Cut Point. These quad solder pads are conveniently pre-soldered specifically for a "Solder Connection System." See FAQ 6306 for more information here. If you are planning on using a Lockdown Connector System (see FAQ 6306) to extend one small LED strips to another (provided the entire length of the combined strips do not exceed 5 meters), try to always cut the strip at one of the White Line Cut Points instead.

Q.7506 How can I extend a short strip to another short strip (total < 5 meter)?

A. There are two available systems for extend short strips. One system (Lockdown System) )involves a slide on connector with friction fit Lockdown connector. The other system (Solder System) involves a solder-on male/female connector. You may extend two short LED strips provide some requirements are me. See the directions below for each system

Lockdown System: Cut the LED strip at one of the White Line Cut Points (see FAQ 6305). (If you are forced to cut at one of these Pre-Soldered Connection Point," try to use the Solder System below in lieu of the slide on/Lockdown System for the raised solder pad may interfere with the ability of the loose strip to freely slide into the detachable connector.) Hold the 4-wire interconnect wire bundle in one hand and gently withdraw the movable black Lockdown clamp (with your other hand) to its fully withdrawn position (which is no more than 1 mm from its fully locked position). WARNING: If the black clamp is already retracted, be careful not to pull it any further outwards.

Next, place the flexible LED strip into the small slot such that the underside (of the flexible LED strip) sits in the hollow of the black movable clamp and positioned such that the silkscreen marking of "12v" is positioned closest to the black wire running outward from the connector assembly. If you insert the LED flexible strip upside down, it will not make contact for the contacts are only in one location within the connector assembly are not part of the black movable clamp whatsoever. Note: if you connect the "B" (blue) marking on the flexible LED strip to the black 12v+ wire, you may damage your system. In this case when you are trying to connect the wrong end of the LED strip to another end, reverse one or both LED strip such that you can preserve polarity and proper positioning of the internal clamp within the connector assemble.

Finally, while the flexible LED strip is inserted as far as it will go into the connector itself, force the black clamp into the body of the connector such that it bite and holds the LED flexible strip. This may take several attempts, but once it is locked, the flexible LED strip should have a good connection.

 

Solder System: Cut the LED strip at one of the white vertical lines (every 3.94") OR at one of the available similar Pre-Soldered Connection Points. Secure a Solder System female box assembly and fit the LED strip snuggly up against the female box connector. Solder the four pins directly to the flexible LED Flexible strip at the location of the Pre-Soldered Connection Point. During soldering, don’t exceed the maximum soldering time of 10 seconds and the maximum soldering temperature of 260 Celsius degrees. Repeat this procedure for the mating LED flexible strip to which the first flexible LED strip will be connected. Pay particular attention to the matching the polarity between the two Flexible LED ends. You may have to reverse one Female Box Connector in order to preserve the correct polarity. After you have make the appropriate solder connections, attach a piece of shrink wrap electrical and mechanical safety.

Q.7507 Can I extend one 5 meter strip to another with a splice kit?

A. NO, absolutely not. See FAQ 6104 for more information. lf you wish to drive more than 5 meters of flexible strip LED from one ILC-100 you must connect a home run 4-wire interconnect wire from other LED strips back to the 4- pin detachable connector on the ILC-100.

Q.7508 How do I mount the strips around a 90 degree corner?

A. First of all, do not try to bend at a 45" angle the flexible strip LEDs. You should cut the strip as close to the corner coinciding with the White LIne Cut Point (see FAQ 6305). Then if there is sufficient length of the material from the same roll to continue the run for the next segment, simply interconnect the two using a corner mounting kit. See FAQ 6306 for information on making this connection.

Q.7509 Is there a recommended mounting distance away from a flat surface?

A. The single density LED-RGB strips (30 LEDS per meter) can be mounted usually 2" or more from a reflective surface to avoid scalloping. The double density LED-RGB strips can be mounted even closer (1" or more) to avoid scalloping.

Note: make sure that the LED strips have sufficient ventilation and are not mounted close to flammable materials.

Q.7510 What kind of adapters/connectors exist to reconnect LED strips?

A. A number of adapters are available to (i) extend, (ii) fix, and (iii) make 90 degree turns. Regardless of the type of adapter/connector used, see FAQ 6306 for making the specific connection.

Typically to extend one short segment to another short segment (provided the total does not exceed 5 meters) a ribbon to ribbon interconnect is available. Various wire lengths exist for these installations.

To fix a small LED segment, either one of the above ribbon to ribbon interconnects can be used or a smaller form factor Direct/Flexible to Flexible connector can be used.

Finally, to make a 90 degree (or other type of turn), the accessory item specified above to extend can also be used here.

Q.7901 What happens when one or more of the individual LED elements fail to illuminate?

A. This life of an LED is quite long. However, if improper precautions are taken while mounting these devices, the static-sensitive LEDS may be damaged. You will see that about every three inches (10mm) there is a white horizontal line on the flexible LED strip. Should you find that either all three LED elements located between these white lines have gone out or one of the colors contained within those three LED elements has gone out, you can simply cut out the "bad" section and replacement any spare material that you have have saved during the initial installation process. (For more information on the white horizontal line see FAQ 6305). Alternatively, you can secure a replacement strip with connections from us. See FAQ 7505 and FAQ 6306 for making a connection from one good LED flexible strip to another.

Q.6902 I have bent or twisted the LED strip and have noticed that 3 LEDS are the wrong color?

A. You will notice that on the flexible strip LEDs there are a number of soldered on components (resistors and LEDs themselves). These components or their connection to the printed circuit board can become damaged through improper handling. Typically, you will see that three LEDS adjacent to each other may be either OFF or one color is missing. Depending upon the type of LED strip that you have, this section may be able to replaced. Contact Converging Systems for more information. The manufacturer is not responsible for any damage to the LED strips during installation.